We currently deliver to all major locations in India. International destinations are not included in our shipping coverage.
Orders are typically fulfilled in 2-3 business days following placement. Orders placed on Saturdays, Sundays, or other public holidays will be processed the following business day.
The shipping options we provide are as follows:
Normal shipping: Arrival in 7-9 business days once processing is complete.
Fast shipping: Arrives in 3-5 business days after processing. Extra fees are charged for expedited shipping and can be chosen at the time of payment.
The cost of shipping is determined by the combined weight of your order and the chosen shipping option. The cost of shipping will be shown before you finalize your order at the checkout.
After your order is sent out, you will get an email confirming shipment with a tracking number. You have the option to monitor your order by clicking the given link or inputting the tracking number on our website.
Our delivery partners will make an effort to deliver the package to the address given. If there is no one to accept the package, they will try delivering it again. If there are several failed delivery attempts, the package will be sent back to us, and you might have to pay extra for another delivery.
In case you face any problems with your delivery, please reach out to our customer service team at “support@tappletree“.com for help. Kindly notify us of any items that are damaged or missing within two days of receiving your order.
Please make sure your shipping address is correct and thorough. Please get in touch with us promptly if you require a change in your shipping address post-order placement. It is not assured that the address can be modified after the order has been processed for shipping.
If you have any questions about our shipping policy, please contact us at “[email protected]“
At Tapple Tree, our goal is for you to be fully content with your purchase. You have the option to return your purchase within 14 days of delivery to receive a full refund or exchange, including shipping and handling fees, if you are not happy for any reason.
Eligibility for returns: Returned items need to be unused, unassembled, and in the same condition as when they were received. Items are required to be in the original packaging as well.
Evidence of Purchase: In order to qualify for a refund, you need to show a legitimate proof of purchase, like the order number, receipt, or confirmation email.
Customized or Clearance Items: Products that are customized or on clearance cannot be returned unless they are found to be defective or damaged upon arrival.
Get in touch with Customer Support: Reach out to our customer support team at [email protected] during the return period to start the return process. Please provide the order number and the return reason.
Return Authorization: Our customer service team will allocate a Return Authorization (RA) number and provide guidance on how to send back the product.
Pack and Ship: Ensure the item is securely packaged in its original box with all accessories and manuals included. Make sure to visibly label the RA number on the exterior of the package. We will organize the return pickup and give you information on the date and time of the scheduled pickup.
Kindly deliver the securely packaged item to the assigned pickup individual within the specified pickup time frame.
Examination: Upon receiving your returned item, our team will inspect it to confirm it meets the criteria for return eligibility.
If your return is accepted, we will either refund your payment or offer an exchange based on your choice.
Timing of refund: Kindly wait for up to 14 days for the refund to be processed and appear in your account. The time it takes to process a refund can differ based on the payment method and financial institution used.
In case you receive an item that is damaged or defective, please get in touch with our customer service team right away. We will organize a replacement or reimbursement, covering all shipping costs.
Get in touch with us: For any inquiries regarding our return policy, reach out to our customer service team via email at [email protected]
To initiate a return, simply contact our customer service team within 14 days of receiving your item. They will guide you through the process and provide you with a return authorization and shipping label.
You have a 14-day window from the date of delivery to return an item for a refund or exchange. Please ensure the item is in its original condition and packaging.
Yes, we accept exchanges for items of similar value within our return window. Contact our customer service team to arrange for an exchange, and they will assist you with the process.
Shipping times may vary depending on your location and the item’s availability. Typically, orders are processed within 1-2 business days, and standard shipping takes 5-9 business days for delivery. For more precise estimates, please refer to our shipping policy or contact our customer service team.
We accept various payment methods, including, UPI transactions, major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
