Returns and refunds
Last updated: 6 October 2026
Tapple Tree furniture is made to order. This policy explains cancellations, returns, damage claims and refunds for purchases from tappletree.com.
No voluntary cancellation after ordering
Once an order is placed, voluntary cancellation is not available. Please confirm the size, finish, quantity and access requirements before payment. This applies to correctly described and correctly supplied orders, including made-to-order and customised furniture. Statutory rights relating to defective, misdescribed, undelivered or qualifying delayed goods remain unaffected.
Contact us promptly if you made an error in your order details. Any change of specification must be accepted by us in writing; it cannot be guaranteed once the order is in progress. We will explain and obtain your agreement to any revised price or schedule before making a change.
10-day replacement requests; no change-of-mind refunds
We do not offer refunds or exchanges for a change of mind, preference, incorrect size selection or an access problem where the furniture matches the agreed dimensions. Our standard resolution for a damaged, manufacturing-defective, incorrectly supplied or materially misdescribed item is a replacement with the same SKU.
Raise your replacement request within 10 calendar days of delivery, with the order number and details of the problem. This is the initial reporting window, not a guarantee that a made-to-order replacement can be produced and delivered within 10 days. We will confirm inspection, collection and replacement timing in writing.
We may offer an appropriate repair or part replacement where it resolves the issue and is suitable for the circumstances. If the same item cannot be supplied, we will discuss the alternatives with you. You do not have to accept a different product or store credit in place of a refund where a refund is required by law.
The 10-day window does not cut off hidden-defect claims, the two-year manufacturing warranty or other statutory remedies. We will provide a refund where required by law, including for qualifying defective, misdescribed, unfulfilled or delayed orders.
Checking your delivery
Inspect the package and furniture when it arrives. If possible, note visible damage or missing packages on the delivery receipt. For severe damage or an unsafe package, contact us immediately and do not attempt to assemble or use the item.
Please report visible damage, missing parts or an incorrect item promptly, preferably within 48 hours of delivery, so we can investigate with the delivery partner. Share your order number, a description of the issue, and clear photographs of the item, packaging and shipping label where available. An unboxing video can help but is not mandatory.
The 48-hour reporting request is not a deadline that removes your legal rights. Hidden defects may be reported when discovered. Lack of original packaging or an unboxing video alone will not invalidate a genuine defect claim.
Natural materials and product images
Wood grain, knots, stone veining and subtle tone differences vary naturally. Lighting and screens can also affect colour. Small variations consistent with the agreed material and design are not ordinarily defects; structural faults, substantial damage or material differences from the description are not excused as natural variation.
Lifestyle images may be styled, digitally enhanced or AI-generated. Decorative props, bedding and accessories are included only when the product description explicitly lists them. The product specification and confirmed order determine what is supplied.
Collection and return costs
Contact us before sending furniture back so we can arrange safe collection or give the correct return instructions. Do not send an item to an address shown on the website without our confirmation. Keep the item safe and avoid further use if that could worsen the damage. Retain the original carton, protective wrapping and supports throughout the 10-day reporting period and until any open claim is resolved. Original packaging is required for our standard furniture return/replacement collection to reduce further transit damage. If it is missing or damaged, contact us so we can arrange suitable safe repacking; we will not automatically reject a valid statutory claim for that reason alone.
For an accepted claim involving transit damage, a manufacturing defect or our supply error, Tapple Tree will arrange and bear reasonable collection, return and replacement delivery costs. Do not book a third-party return shipment without our agreement. Any exceptional arrangement must be confirmed in writing; no deduction may override a refund required by law.
Refunds
Once the refund is approved and any agreed collection or inspection is complete, we process it within 7–10 business days. We refund the amount paid for the affected item and any associated charges that are refundable under the circumstances or applicable law. Your bank or payment provider may take additional time to display the credit.
Refunds are normally sent to the original payment method. If that is unavailable, we will agree a secure alternative with the verified purchaser. We will confirm the refund amount and reference. Contact us if a confirmed refund has not appeared after your payment provider's stated processing time.
Orders we cannot fulfil and delivery problems
If we cancel an order because we cannot supply it, we will refund the amount paid for the unfulfilled order. For a lost shipment or delivery beyond the agreed schedule, contact us for an investigation and an appropriate resolution, including cancellation and refund where applicable. A courier investigation does not remove our responsibility to resolve your order or your statutory remedies.
Two-year manufacturing warranty
Furniture is covered by our two-year manufacturing warranty from delivery. The 10-day initial replacement reporting window does not shorten this warranty.
How to request help
Send your order number and the issue to hello@tappletree.com or WhatsApp +91 88240 93931. For escalation, mark the subject “Grievance – order number”. We acknowledge consumer grievances within 48 hours and seek to resolve them within one month of receipt, in accordance with applicable law.
Nothing in this policy excludes or limits rights or remedies available under applicable consumer law. Product-specific promises and mandatory legal protections continue to apply.