Shipping policy
Last updated: 6 October 2026
Our furniture is made to order in Jodhpur, India. We plan delivery around the piece you choose, its production requirements and the destination.
Made-to-order furniture: estimated delivery in 45 days
The standard estimate is delivery within 45 days after order confirmation and receipt of the required payment and final specifications. This is an estimated production-and-delivery period, not a promise of dispatch in 45 days followed by an additional standard delivery period. Any different product-specific or customised timeline will be confirmed in writing.
Production, finishing, quality checks and transit can vary. If the expected date changes, we will let you know and discuss the revised schedule and available options. Estimates do not remove any remedies for non-delivery or delay under applicable law.
Ready-stock furniture
Products expressly marked as ready stock have an estimated delivery time of 8–9 working days after order and payment confirmation, subject to the serviceable destination and any specific estimate shown on the product page. This faster estimate applies only to items confirmed as ready stock. A mixed order may arrive in separate shipments; we will explain the schedule.
Delivery within India
Standard delivery is included in the displayed product price for serviceable addresses within India. Please confirm serviceability for your PIN code before ordering, particularly for remote locations. Entering a valid-format PIN code alone does not confirm delivery coverage.
Any exceptional service, such as special handling, a crane, restricted-access delivery or a separately requested service, must be discussed and priced in advance. We will obtain your agreement before adding a charge. If we cannot service your address and cannot agree an alternative, we will cancel and refund the unfulfilled order.
Third-party logistics and door delivery
We book and pay for door delivery through third-party logistics partners. The available service can vary by PIN code, building access and local carrier arrangements; we will confirm material restrictions before payment. Sometimes a vehicle arrives with only the driver. Heavy furniture may need two or more people or suitable equipment to unload safely.
Please tell us in advance if assistance is unavailable so we can coordinate a safe delivery arrangement. You are not expected to lift heavy furniture unsafely. Upstairs carrying, assembly and special lifting require prior confirmation. Carrier limitations do not remove Tapple Tree’s responsibility for the delivery service agreed with you. If the carrier cannot provide the agreed service, contact us for resolution.
Access, assembly and delivery arrangements
Before ordering, check the product dimensions against entrances, stairways, corridors and lifts. Tell us about floor level, lift size, narrow access, parking restrictions and any building permissions. We will confirm the delivery service level for your address and whether assembly or installation is included for your product.
Do not assume that upstairs carrying, wall fixing, electrical work, crane lifting or assembly is included unless it is expressly confirmed. Any separately agreed charge will be disclosed before you commit to that service.
Dispatch and tracking
After dispatch, we provide the available carrier or delivery information through your order notification or support team. You can use the order-status link in your confirmation email or our Track your order page. Some large furniture deliveries are scheduled directly rather than tracked by a parcel number.
Address changes and missed delivery
Contact us promptly if your address or contact number changes. Rerouting after dispatch may not be possible. Please ensure someone authorised is available to receive the delivery. If access is unavailable or a delivery is missed, we will discuss rescheduling and any reasonable, previously disclosed additional cost. Your payment is not automatically forfeited because a delivery attempt fails.
Inspecting your furniture
Check the packaging and item on arrival and record visible problems on the delivery receipt where possible. Report damage, missing parts or a wrong item promptly, preferably within 48 hours, with photographs and your order number. An unboxing video is helpful but not required. Please raise an initial replacement claim within 10 calendar days and retain the original carton and protective packaging until inspection and resolution. Hidden defects, the two-year manufacturing warranty and statutory rights remain protected; missing packaging alone does not remove a valid statutory remedy. See our Return and refund policy.
International delivery
International orders require a separate written quotation before purchase. Send the product, quantity, country, city and postcode to us. We will confirm whether we can deliver, the shipping price, estimated schedule, service level and the agreed responsibility for customs clearance, duties and destination taxes. India-inclusive delivery pricing does not apply to overseas shipments.
Please do not place an international order until these arrangements are confirmed. Destination requirements and customs processing may affect timing.
Delivery support
Contact hello@tappletree.com or WhatsApp +91 88240 93931 with your order number or delivery PIN/postcode.
Nothing in this policy excludes or limits rights or remedies available under applicable consumer law. Product-specific promises and mandatory legal protections continue to apply.